Woo Hoo! You made it!

With our team, you are not just one in the number, but you become our partners. We share a sincere and genuine interest in your company and our work will back this up.

Welcome to Cohen Brand Management

Hello, I’m Candice, CEO of Cohen Brand Management. We are excited to have you onboard here at Cohen Brand Management! Let’s discuss a few details about your new account, what you can expect, and how we will communicate. Please read this page thoroughly and fill out the client onboarding documents located on this page. But first, let’s cover how we will work together. 

– Candice Cohen, CEO/Founder

Communication Guidelines

I know texting is the way of the world today, and I’d love to, but in order to keep track of all requests, we cannot accept requests via messenger & sms text messages, or phone calls. Our office hours are 9-5pm EST. If you ever want to run ideas by me, you can do so by texting me 843-364-8829.

Invoicing/Late Fees

For late payments you will be charged a 5% late fee after 5 days of nonpayment.

Deadlines

In order to hold our team accountable, we ask that you please turn in requested items no later than 3 days of our team requesting information from you.

I'm Candice, Your Strategist!

Additional Work/Scope Creeping

Work requests beyond what we agreed to, will be charged by the hour, $125/hour.

Ticket Submission

Change requests, project requests, inquiries, etc, must all be sent in via the ticketing system. If there isn’t a ticket submitted, we cannot honor the request. Please bookmark this page.

Open Office Hours Policy

You can schedule a client planning session once per month on our open office hours schedule.

Client Intake Form

Please fill out the entire form and submit. Failure to fill out the intake form will result in delayed onbaording.